NFCC-Compliant Waking Watch & Interim Fire Safety Solutions
Waking Watch Fire Marshal Services in Line with NFCC Guidance
We deliver compliant, risk-led Waking Watch fire marshal services aligned with NFCC guidance, designed to protect life, support evacuation readiness, and reduce fire risk in residential and mixed-use buildings where fire safety measures may be compromised. Our approach is structured, accountable, and proportionate—focused on interim risk mitigation while permanent solutions are progressed.
We provide trained fire marshals to maintain a continuous on-site presence, monitoring fire risks, supporting early detection, and assisting occupants in the event of an incident. All services are implemented following a suitable and sufficient fire risk assessment and are reviewed regularly to ensure they remain appropriate and justified.
Our Waking Watch services include:
- Trained fire marshals deployed in line with NFCC guidance
- 24/7 or time-defined on-site fire watch coverage
- Continuous patrols of internal and external risk areas
- Early detection of fire hazards, smoke, or abnormal conditions
- Immediate escalation and emergency response coordination
- Support with evacuation procedures and resident reassurance
- Detailed logbooks, reporting, and audit trails
We place strong emphasis on proportionality, competence, and resident safety. Our fire marshals are briefed on site-specific risks, evacuation strategies, and communication protocols, ensuring a calm, controlled response if an incident occurs. Clear records are maintained to support enforcing authorities, insurers, and responsible persons.
We also take a forward-thinking approach to Waking Watch delivery. By reviewing incident data, patrol findings, and risk trends, we help clients refine coverage levels, reduce unnecessary deployment, and transition safely toward longer-term fire safety solutions such as alarm system installation or remediation works.
Our delivery model is scalable and controlled, supporting short-term interim measures or longer-term deployments across single buildings or complex portfolios. We operate with defined service scopes, transparent communication, and regular reviews to ensure continued compliance and value.
Above all, we act as a trusted interim fire-safety partner—calm, compliant, and accountable—providing confidence that Waking Watch arrangements are delivered responsibly, in line with NFCC expectations, and always with resident safety as the priority.
Lets discuss your Fire & Evacuation Marshal requirements
Sales 0330 043 3247
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Other Security Services
Close Protection Teams
Highly trained CPOs delivering discreet personal protection for executives, VIPs, and high-risk individuals. They manage route planning, threat assessment, secure travel, and close support to ensure safety at all times.
Concierge & Front-of-House Security
Customer-focused security personnel combining professional protection with exceptional front-of-house service. They manage visitor access, deliver corporate hospitality standards, and maintain a secure, welcoming environment.
Control Room
Specialist operators monitoring CCTV, alarms, and security systems to provide real-time oversight and rapid escalation. They deliver proactive threat detection, incident coordination, and 24/7 situational awareness.
Event Security & Steward
Trained event personnel ensuring crowd safety, access control, and smooth operations. They manage attendee flow, prevent disorder, and support venue teams to maintain a safe, compliant, and well-managed event environment.
Fire & Evacuation Marshal
Qualified marshals overseeing fire safety procedures, evacuations, and emergency readiness. They conduct checks, support drills, manage real incidents, and ensure compliance with site-specific fire safety requirements.
Gatehouse & Access Control
Specialist operatives managing entry points, vehicle checks, and contractor verification. They maintain secure perimeters, enforce site protocols, and ensure controlled, compliant access throughout operational hours.
K9 Dog Handlers
Accredited dog handlers providing enhanced detection, deterrence, and patrol capability. K9 teams strengthen perimeter control, identify risks quickly, and support high-threat or high-value environments with specialist skills.
Keyholding & Alarm Response
Dedicated keyholding units delivering swift alarm response, incident verification, and site re-securing. Teams handle activations, emergencies, and out-of-hours access to minimise disruption and maintain safety and compliance.
Mobile Patrol Officer
Rapid-response mobile patrol teams providing flexible security coverage across multiple locations. Officers conduct scheduled and unscheduled patrols, lockups, and checks to deter threats and ensure site safety around the clock.
Customer Testimonials
OMS Group provides a highly reliable keyholding and alarm response service for our dealership. Their swift attendance to out-of-hours activations and clear incident reports have significantly strengthened our security posture.
Daniel Harris, Head of Business, Northgate BMW, Newcastle upon Tyne
As a college across multiple sites, the cover and support we receive is exemplary. Staff are professional and approachable, with full reporting and oversight from OMS management. Any issues are dealt with swiftly and effectively, maintaining cover, compliance, and confidence.
David Sherwood, Head of Facilities, East Sussex College Group
Throughout our engagement, OMS Group has consistently delivered a responsive, audit-ready alarm attendance service. Their clear reporting and structured escalation have enhanced our organisational risk management.
Donna Fielding, Head of Facilities, Ormonde NHS Hospital
OMS Group’s keyholding and alarm response solution has been a high-value asset for our trust. Their disciplined protocols, swift deployment, and consistent communication demonstrate best-in-class service delivery.
Dr. Laila Bennett, Clinical Director, St. Anne’s NHS Outpatients Centre
OMS Group has become an integral extension of our out-of-hours operational strategy. Their keyholding capabilities provide the confidence and governance we require for safeguarding controlled areas and critical equipment.
Dr. Michael Havers, Lead GP, Parkside NHS Surgery
OMS Group’s keyholding service has been a strategic enabler for our site, offering dependable access control, incident escalation, and structured governance. Their professionalism aligns seamlessly with NHS operational standards.
Dr. Priya Nand, Senior Partner, The Old Rectory Doctors Surgery
Cleaning outputs from OMS Group have been consistently high-quality. Their operatives show strong attention to detail and reliability, delivering a well-managed service that supports our operational environment.
Eastbridge Logistics Park – Mark Connolly, Site Operations Supervisor
OMS Group has driven a step-change in our site standards. Their cleaning team operates with exceptional consistency, delivering a visibly improved environment. Strong governance, clear communication, and proactive oversight underpin a truly reliable service model.
Harbourpoint Offices Ltd – Sarah Whitfield, Facilities Manager
OMS Group has demonstrated a disciplined command-and-control approach to keyholding across our multi-building site. Their team consistently delivers efficient, compliant, and assured alarm attendance.
Helen Marsh, Business Support Manager, Riverside NHS Dental Practice
The team at OMS Group exemplifies operational readiness. Their alarm response capability has provided Assurance-Level resilience across our premises, ensuring clinical continuity even during unplanned security incidents.
James Calder, Operations Lead, Kingsway NHS Medical Centre
