Concierge & Front-of-House Security Services for Commercial & Residential Buildings
Professional Reception, Lobby & Front-of-House Security Officers
We deliver professional concierge and front-of-house security services designed to create a safe, welcoming, and well-managed environment for occupants, visitors, and stakeholders. Our approach blends security awareness with customer service excellence—ensuring protection without compromising professionalism or brand experience.
We provide trained front-of-house personnel who act as the first point of contact within buildings, representing your organisation positively while maintaining vigilance and control. By combining access management with a polished, service-led presence, we help clients enhance safety, order, and reputation across corporate, residential, and public-facing settings.
Our concierge and front-of-house security services include:
- Reception and front-desk security coverage
- Visitor management, sign-in, and credential checks
- Access control and key management
- Lobby, entrance, and public-area monitoring
- Incident prevention, response, and escalation
- Contractor coordination and delivery oversight
- Customer assistance and stakeholder liaison
We place strong emphasis on professionalism, discretion, and consistency. Our teams operate to clear assignment instructions and site protocols, ensuring decisions are applied fairly and calmly. All activity is recorded through structured reporting, providing transparency and supporting governance, audit, and insurance requirements.
We also take a proactive approach to front-of-house security. By understanding traffic flows, peak usage times, and site-specific risks, we help refine procedures to improve efficiency while maintaining robust security controls. Where appropriate, concierge services are integrated with CCTV, mobile patrols, or wider security operations to deliver a cohesive solution.
Our delivery model is scalable and dependable, supporting single-site receptions through to multi-building estates. We operate with defined service levels, continuity planning, and active supervision to ensure consistent performance and service quality.
Above all, we act as a trusted concierge and front-of-house security partner—approachable, alert, and commercially focused—providing confidence that entrances and reception areas are managed professionally, safely, and in a manner that enhances both security outcomes and user experience.
Lets discuss your Concierge & Front-of-House Security requirements
Sales 0330 043 3247
Mon-Fri 9am – 5pm
Other Security Services
Close Protection Teams
Highly trained CPOs delivering discreet personal protection for executives, VIPs, and high-risk individuals. They manage route planning, threat assessment, secure travel, and close support to ensure safety at all times.
Concierge & Front-of-House Security
Customer-focused security personnel combining professional protection with exceptional front-of-house service. They manage visitor access, deliver corporate hospitality standards, and maintain a secure, welcoming environment.
Control Room
Specialist operators monitoring CCTV, alarms, and security systems to provide real-time oversight and rapid escalation. They deliver proactive threat detection, incident coordination, and 24/7 situational awareness.
Event Security & Steward
Trained event personnel ensuring crowd safety, access control, and smooth operations. They manage attendee flow, prevent disorder, and support venue teams to maintain a safe, compliant, and well-managed event environment.
Fire & Evacuation Marshal
Qualified marshals overseeing fire safety procedures, evacuations, and emergency readiness. They conduct checks, support drills, manage real incidents, and ensure compliance with site-specific fire safety requirements.
Gatehouse & Access Control
Specialist operatives managing entry points, vehicle checks, and contractor verification. They maintain secure perimeters, enforce site protocols, and ensure controlled, compliant access throughout operational hours.
K9 Dog Handlers
Accredited dog handlers providing enhanced detection, deterrence, and patrol capability. K9 teams strengthen perimeter control, identify risks quickly, and support high-threat or high-value environments with specialist skills.
Keyholding & Alarm Response
Dedicated keyholding units delivering swift alarm response, incident verification, and site re-securing. Teams handle activations, emergencies, and out-of-hours access to minimise disruption and maintain safety and compliance.
Mobile Patrol Officer
Rapid-response mobile patrol teams providing flexible security coverage across multiple locations. Officers conduct scheduled and unscheduled patrols, lockups, and checks to deter threats and ensure site safety around the clock.
Customer Testimonials
OMS Group provides a highly reliable keyholding and alarm response service for our dealership. Their swift attendance to out-of-hours activations and clear incident reports have significantly strengthened our security posture.
Daniel Harris, Head of Business, Northgate BMW, Newcastle upon Tyne
As a college across multiple sites, the cover and support we receive is exemplary. Staff are professional and approachable, with full reporting and oversight from OMS management. Any issues are dealt with swiftly and effectively, maintaining cover, compliance, and confidence.
David Sherwood, Head of Facilities, East Sussex College Group
Throughout our engagement, OMS Group has consistently delivered a responsive, audit-ready alarm attendance service. Their clear reporting and structured escalation have enhanced our organisational risk management.
Donna Fielding, Head of Facilities, Ormonde NHS Hospital
OMS Group’s keyholding and alarm response solution has been a high-value asset for our trust. Their disciplined protocols, swift deployment, and consistent communication demonstrate best-in-class service delivery.
Dr. Laila Bennett, Clinical Director, St. Anne’s NHS Outpatients Centre
OMS Group has become an integral extension of our out-of-hours operational strategy. Their keyholding capabilities provide the confidence and governance we require for safeguarding controlled areas and critical equipment.
Dr. Michael Havers, Lead GP, Parkside NHS Surgery
OMS Group’s keyholding service has been a strategic enabler for our site, offering dependable access control, incident escalation, and structured governance. Their professionalism aligns seamlessly with NHS operational standards.
Dr. Priya Nand, Senior Partner, The Old Rectory Doctors Surgery
Cleaning outputs from OMS Group have been consistently high-quality. Their operatives show strong attention to detail and reliability, delivering a well-managed service that supports our operational environment.
Eastbridge Logistics Park – Mark Connolly, Site Operations Supervisor
OMS Group has driven a step-change in our site standards. Their cleaning team operates with exceptional consistency, delivering a visibly improved environment. Strong governance, clear communication, and proactive oversight underpin a truly reliable service model.
Harbourpoint Offices Ltd – Sarah Whitfield, Facilities Manager
OMS Group has demonstrated a disciplined command-and-control approach to keyholding across our multi-building site. Their team consistently delivers efficient, compliant, and assured alarm attendance.
Helen Marsh, Business Support Manager, Riverside NHS Dental Practice
The team at OMS Group exemplifies operational readiness. Their alarm response capability has provided Assurance-Level resilience across our premises, ensuring clinical continuity even during unplanned security incidents.
James Calder, Operations Lead, Kingsway NHS Medical Centre
